Emergency Assistance

  1. Emergency Assistance
  2. Consular Announcement

Please note: The Department of State assumes no responsibility or liability for the professional ability or reputation of, or the quality of services provided by, the entities or individuals whose names appear on the following lists. Inclusion on this list is in no way an endorsement by the Department or the U.S. government. Names are listed alphabetically, and the order in which they appear has no other significance. The information on the list is provided directly by the local service providers; the Department is not in a position to vouch for such information.

In case of an actual emergency involving a US citizen, please call the Embassy at 976-7007-6001.

U.S. citizens around the world who travel or reside abroad can access the website Smart Traveler Enrollment Program (STEP). We invite you to enroll yourself and your family. Once you have signed up with the Embassy, you will receive e-mail announcements,  Travel Warnings  and other emergency notifications.

This service for American citizens allows you to register and update your contact information on the Internet at any time, making it easier for you to keep your information current. The site also provides you with up-to-date travel information customized to your unique travel agenda and itinerary. The data you provide is secured behind Department of State firewalls, accessed only by cleared personnel in Embassies, Consulates, and the Department of State, and releasable only under the provisions of the Privacy Act.

If you encounter any difficulties or have any questions about our STEP program, please send an e-mail to UlaanbaatarACS@state.gov.

If requested, the U.S. Embassy will make every effort to locate Americans who are believed to be in Mongolia and are not in communication with family or friends. This is generally done at the request of a family member in the United States. Privacy Act provisions apply to the release of information by Consular Officers. If an individual does not grant the Consular Officer permission, the Consul’s only alternative after locating someone is to inform him/her that relatives are concerned and to ask the person to communicate directly with the concerned individuals.

Please call or e-mail us with as much information about the individual and his/her travel plans as possible if you are concerned about the welfare of an American Citizen in Mongolia. You may reach Consular staff at 976-7007-6001 by phone, by fax at 976-7007-6014 or by email at UlaanbaatarACS@state.gov.